The Quality Policy (Policy) is one of the elements of the organization’s business process planning and it is used by the top management as a means of managing the organization in order to improve its activities.
To implement the Policy, the top management undertakes to demonstrate commitment to quality by personal example, constantly improve the quality management system and increase its effectiveness and efficiency, create conditions for innovation in production, interest and involve the organization’s personnel in continuous improvement of product quality.
Based on long-term goals and plans, MZOR OJSC has developed, documented, implemented, certified for compliance with the requirements of STB ISO 9001-2015 and has been maintaining the quality management system in working order as a means to ensure the implementation of the Policy adopted by the top management to achieve the set goals in the field of quality.
The management systems certification body of the State Educational Establishment “Kadry industrii” certified the quality management system with regard to design, production, repair, upgrading of machines and the provision of services for the manufacture of metal products for compliance with the requirements of STB ISO 9001-2015. Certificate of conformity No. BY/112 05.01.092 07057 valid till 07.08.2021 was issued.
Compliance of the quality management system with modern standards is regularly checked and certified by authorized bodies.
In 2006, MZOR OJSC was one of the first enterprises in the Republic of Belarus to receive a STB ISO 9001 certificate of conformity. Initially, this is an international standard approved in our country as a national one. Since then, the international standard of the ISO 9000 series has been improved several times, every 3 years the organization justified compliance of the quality management system in effect with it:
- — In June 2009, the quality management system was certified for compliance with the requirements of the international standard ISO 9001:2008 (by NORM TEST LLC, a representative of TUV Thuringen e.V. technical supervision company in the Republic of Belarus).
— in 2012, MZOR OJSC successfully gained the certification of the integrated management system, which has been effectively functioning to the present. - — In July 2015, MZOR OJSC gained certification of the integrated management system (quality management system, occupational health and safety management system and environmental management system) again in the national certification body of the State Educational Establishment “Kadry industrii” and TUV Thuringen e.V. international certification organization.
- — in 2018, MZOR OJSC was certified for compliance with the requirements of STB ISO 9001-2015; STB ISO 14001-2017; STB 18001-2009.
The organization’s quality management system has been developed with the use of a “process approach” and is an integral part of the organization’s activity management, it covers all areas of the organization’s activities: from market research and collecting information about the desires and requirements of customers to the creation of products, their delivery and actions after delivery.
In each process of the quality management system, monitoring objects and calculated indicators of the quality and efficiency of the process are defined. This allows putting processes in manageable conditions and evaluating their effectiveness and efficiency. According to the results of the evaluation of each process of the quality management system, the top management conducts a comprehensive assessment of the effectiveness and efficiency of the quality management system.
The quality management system of MZOR OJSC has been developed and implemented for:
- — demonstration of the ability of the organization to continuously provide products and services that meet the requirements of customers, as well as applicable legal and other mandatory requirements;
- — creation of opportunities to increase customer satisfaction;
- — consideration of risks and opportunities related to the context and objectives of the organization;
- — ability to demonstrate compliance with the established requirements for the quality management system.
The goals and approaches of MZOR OJSC for the continuous improvement of the degree of customer satisfaction and the production of competitive products with high consumptive qualities cover the following areas:
- — maintaining compliance of the quality management system with the requirements of STB ISO 9001-2017 and continuous improvement of the quality management system, increasing its acceptability, adequacy, effectiveness and efficiency;
- — compliance with legal and other applicable requirements governing quality activities;
- — effective management of resources and processes of the quality management system;
- — product improvement, production of new types of products according to their technical characteristics, consumptive qualities, reliability and quality, meeting the requirements and expectations of customers of the markets;
- — introduction of new and modernization of existing technologies, creation of high-tech production for continuous improvement of reliability and quality of products with minimal costs, application of modern methods of technical process control;
- — continuous improvement of the professional level of the organization’s employees, increasing their competence through training, retraining and advanced training;
- — creation of a comfortable production environment, improvement of the personnel motivation system in order to activate processes of ensuring product quality;
- — support and development of mutually beneficial partnerships with suppliers.
In 2007, MZOR OJSC became a winner of the 2nd prize of the Ministry of Industry of the Republic of Belarus in the field of quality.
In 2008, MZOR OJSC became a winner in the following competitions:
- — “The Best Products of the Republic of Belarus”;
- — “The Best Products of the Republic of Belarus on the Market of the Russian Federation”.
In 2009, the organization again became a winner in the competition “The Best Products of the Republic of Belarus”.
In 2011, having once again confirmed the quality of its products, MZOR OJSC became a winner in the competitions:
- — “The Best Products of the Republic of Belarus”;
- — “The Best Products of the Republic of Belarus on the Market of the Russian Federation”.
In 2013, the organization became a winner in the following competitions:
- — “Award of the Government of the Republic of Belarus for Achievements in the Field of Quality”;
- — “The Best Products of the Republic of Belarus”;
- — “The Best Products of the Republic of Belarus on the Market of the Russian Federation”.
The high quality of the products of MZOR OJSC has been repeatedly noted by awarding prizes:
- — “Award of the Ministry of Industry of the Republic of Belarus for Achievements in the Field of Quality”;
- — “The Best Products of the Republic of Belarus”;
- — “The Best Products of the Republic of Belarus on the Market of the Russian Federation”;
- — “Award of the Government of the Republic of Belarus for Achievements in the Field of Quality”.